Privacy Policy


Euro-Tech Export Limited is committed to preserving the privacy of our customers, Enquirers & visitors to our websites. Euro-Tech Export Ltd is primarily a B2B company and our services are not intended for children. We do not knowingly collect data relating to children. This privacy notice is in addition to the privacy notices listed on our website.

By using our website or by placing an order to purchase goods or by enquiring of our goods or services or entering a website promotion or competition or registering with us to receive newsletter updates, brochures or similar or using any service on this website, you are consenting to the collection, storage, use and transfer of your information under the terms of this policy.


Our full details are: Euro-Tech Export Limited Address: 518 Purley Way, Croydon, Surrey, CR04RE Telephone: 020 8760 7300 Email:

Information that we collect from you

When you visit, create an account, contact us, subscribe to any publication, place an order for goods or use any other service through our websites or by any other means (e.g. telephone) you may be asked to provide information about yourself. Euro-Tech Export Ltd may also collect information from you about your usage of our website via recognised IP tracking solutions as well as from any correspondence you have with us.

The types of data we may collect includes:

  • Identity data including your name, any username or similar identifier, and title
  • Contact details including billing address, delivery address, email address and telephone numbers
  • Financial data including bank account and payment card information
  • Transaction data including details about payments to and from you and other details of the products and services you have purchased from us
  • Technical data such as IP address, computer platform, cookies, browser type, screen resolution etc
  • Profile data including your username and password, orders placed by you, enquiries sent by you, your commercial interests, preferences, feedback and survey responses
  • Usage data including information about how you use our website, the pages you have visited, products and services browsed.
  • Marketing and communications data including your preference in receiving marketing from us and our third parties and your communication preferences

Failure to provide personal data

Where there is a legal requirement to collect personal data, or it is necessary to fulfil a contract and you fail to provide that data, it will not be possible to complete the stated transaction and you will be notified.

Use of your information

We only use your personal data when the law allows us to. Most commonly, we will use your personal data for the following purposes:

Use of Personal Data Lawful basis for processing
Where we need to perform the contract we are about to enter into or have entered into with you, to complete and fulfil purchases of products and services, and to execute transactions in relation to processing payments, orders, invoicing, statements and overall to manage your accounts Contract
To administer and personalise Euro-Tech websites and business for you by presenting products, marketing messages, commercial offers, and content tailored to you Legitimate Interest
To provide you with non-marketing commercial communications Legitimate Interest
To provide you with information about our products or service offerings Legitimate Interest
We may email you in response to your enquiries and to fulfil your requests, such as to provide you with data sheets or other information Contract and/or Legitimate Interest
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests Legitimate Interest
To deal with any enquiries or complaints made by or about you relating to Euro-Tech or any of its websites Contract
To carry out audits to ensure security is set to prevent criminal activity such as fraud and to improve the user experience on Euro-Tech websites Legitimate Interest
To perform data analysis for marketing and analytics purposes to identify usage trends and to determine the effectiveness of promotional campaigns used to expand Euro-Tech business activities Legitimate Interest
Where we need to comply with a legal or regulatory obligation Legal obligation

Euro-Tech Export Ltd will generally only rely on Consent as a legal basis for processing your data in respect of Marketing via direct mail, email or telephone.

You may withdraw you consent to marketing at any time by contacting us and advising your withdrawal.

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to invoice you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our goods or services and to notify you occasionally about important changes or developments to the website or our goods or services. We might also use your information to let you know about other goods, services and promotions which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. You will be invited to set your preferences for this contact. If you change your mind about being contacted in the future, please let us know and we will amend as appropriate.

Disclosure of your information

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We may share your personal data as set out below for the purposes set out in above.

We may employ other companies to provide services for us, including for example, processing of credit card payments. These companies have access to the personal information needed to perform their functions and not for any other purpose. In order to process your application we will supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at

If our business enters into a joint venture with or is sold/transferred to or merged with or a substantial part of it is sold/transferred or merged with another business entity, your information will be disclosed to our new business partners or owners who may use your personal data in the same way as set out in this privacy notice.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

International Transfers

We do not transfer your personal data outside the European Economic Area


When you visit our website we may store some on your computer. This is known as a "cookie". Cookies are small data files with a unique identification tag and are stored on your device as a result of using our website.

Some cookies last only for the duration of your session and expire when you close your browser. Other cookies are used to remember you when you return to our website and will last for longer. We use cookies so that you do not have to re-enter your details each time you visit our website and we can track how our website is used. This enables us to improve the website content, store your preferences, customise elements of the layout and/or content of our website for you and collect statistical information about how you use our website.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights

You have the right to:

  • access your personal data (make a "subject access request")
  • request that we correct or complete any incomplete or inaccurate data that we hold about you
  • request that we delete your personal data. We can only comply where the data is not required for legal reasons.
  • object or request a restriction of processing your data
  • request the transfer to you or a third party of your personal data which is automated information; and
  • withdraw your consent where we are relying on your consent to process your personal data

If you wish to exercise any of these rights, please contact us.

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